Refund policy

At Marble&Art, we carefully inspect and securely package our products before dispatch. As our products are handcrafted marble items, we take special care to ensure they reach you safely.

We accept returns or replacement requests only in cases where the product is received broken, damaged, defective, or incorrect.

1. Eligibility for Return

A return or replacement request may be raised if:

  • The product is received broken or damaged.
  • The product received is different from the product ordered.
  • The product has a genuine manufacturing defect.
  • The issue is reported to us promptly after delivery, preferably within 24 hours of delivery.

We do not offer returns for change of mind, personal preference, or simply because you no longer want the product, except where required under applicable law.

2. Unboxing Video Requirement

Because our products are made from marble and may be damaged during transportation, we strongly recommend recording a continuous, clear unboxing video while opening your package.

The video should clearly show:

  • The sealed package before opening.
  • The condition of the outer packaging.
  • The opening of the package.
  • The product and its condition immediately after opening.
  • Any visible damage or breakage.

To request a return or replacement for a damaged, broken, defective, or incorrect product, please email us the unboxing video along with clear photographs of the product and packaging.

The unboxing video and photographs help us verify the condition of the product when it was received and investigate transit-related damage.

Please do not throw away the original packaging until your claim has been reviewed and resolved.

3. How to Request a Return or Replacement

Please contact us at:

Email: modaniharshit@gmail.com

Please include:

  1. Your order number.
  2. Your name and contact details.
  3. Clear photographs of the product.
  4. Clear photographs of the packaging.
  5. A continuous unboxing video, where available.
  6. A brief description of the issue.

Damage, breakage, defects, or incorrect-item claims should be reported within 24 hours of delivery wherever reasonably possible, so that we can promptly investigate and resolve the issue.

4. Verification of the Claim

After receiving your request, our team will review the information, photographs, video, and order details.

If the issue is verified, we may provide:

  • A replacement product, subject to availability; or
  • A refund to the original payment method; or
  • Another appropriate resolution depending on the circumstances.

Please do not send the product back before receiving return instructions or approval from Marble&Art.

5. Damaged or Broken Products

If your product arrives broken or damaged, please contact us as soon as possible and preferably within 24 hours of delivery.

Please provide photographs and the unboxing video so that we can verify the condition of the product and packaging.

If the damage is confirmed to have occurred during transportation or before delivery, Marble&Art will arrange the appropriate resolution.

For an approved return caused by a damaged, defective, or incorrectly delivered product, the applicable return shipping cost will be handled by Marble&Art.

6. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us within 24 hours of delivery and provide your order number, photographs, and unboxing video.

After verification, we will arrange an appropriate resolution, which may include sending the correct product or providing a refund.

7. Non-Returnable Situations

Returns will generally not be accepted for:

  • Change of mind.
  • Personal preference.
  • The product no longer being required.
  • Damage caused after delivery through misuse, mishandling, accidents, or improper use.
  • Products that have been altered or modified by the customer.
  • Normal characteristics and variations of natural marble, including variations in colour, veining, texture, or pattern.
  • Issues arising from failure to follow product-care or usage instructions.

This does not affect any rights or remedies available to customers under applicable Indian consumer protection laws.

8. Natural Marble Variation

Marble is a natural stone. Each piece may have its own unique colour, veining, texture, and natural markings.

Minor variations in appearance are natural characteristics of marble and are not considered defects.

9. Refunds

If your refund is approved, the refund will be processed to your original payment method.

We will notify you once your return has been received and/or your claim has been reviewed and the refund has been approved.

Refund processing time may vary depending on your payment provider, bank, or financial institution.

10. Replacement

Where a replacement is approved, we will arrange shipment of the replacement product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund.

11. Contact Us

For any questions regarding returns, refunds, damaged products, or incorrect orders, please contact:

Marble&Art
Email: modaniharshit@gmail.com

We are committed to resolving genuine product and delivery issues fairly and promptly.